The Influence of Beauty Industry Workers’ Verbal and Nonverbal Communication Abilities on Customer Satisfaction -Focusing on female customers in their 20s in Jeju-

This study aimed to investigate the influence of beauty workers’ verbal and non-verbal communications on customer satisfaction against salon customers. For this, a questionnaire survey was performed adult men women, aged 20 or older, living in Jeju Special Self-governing Province, results found following: ‘Provision information’, ‘empathy’, ‘kind response’ had positive effect ‘service satisfaction’ ‘revisit intention’ with statistical significance, confirming that communication ability is critical factor service revisit intention. Second, for ability, ‘body language’, ‘appearance ‘auditory ‘spatial language’ revealed intention key element In other words, differ depending abilities.